Your questions answered

We understand that customers may have questions when shopping online, especially for groceries. At E&E African Store Limited, we are committed to providing a reliable and transparent shopping experience.

Frequently asked questions

At E&E African Store, our goal is to provide a convenient, reliable, and enjoyable shopping experience for everyone. Here’s what we want every customer to know:

Do you sell authentic African food products?
Yes. We stock a wide range of authentic African groceries, spices, beverages, frozen foods, snacks, beauty products, and household essentials from trusted brands.

Can I collect my order from the store?
Yes. You can choose our Click & Collect service and pick up your order at a convenient time.

How long does delivery take?
Most local orders are delivered within 1–3 working days, depending on your location and product availability.

We offer a wide selection of authentic African and Caribbean food products
We offer a wide selection of authentic African and Caribbean food products, drinks, spices, frozen foods, beauty products, and household essentials.

We strive to keep our prices fair and competitive
We strive to keep our prices fair and competitive while maintaining high product quality.

Do you offer delivery?
Yes. We offer local delivery within selected areas. Delivery charges and estimated delivery times are shown during checkout.

What payment methods do you accept?
We accept major debit and credit cards, along with other secure online payment options available at checkout.

How can I contact E&E African Store Limited?
You can contact us by phone, email, or through the contact form on our website. We aim to respond to all enquiries as quickly as possible.

We carefully source our products from trusted suppliers
We carefully source our products from trusted suppliers to ensure quality and authenticity.

If a product is unavailable, we will contact you promptly
If a product is unavailable or there is an issue with your order, we will contact you promptly and work to resolve it as quickly as possible.

Committed to quality and service

We are committed to friendly customer service and are always happy to help you find the products you need. We offer secure online ordering, with local delivery and Click & Collect options where available. Thank you for choosing E&E African Store. We appreciate your support and look forward to serving you with quality products and excellent service.